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Author Topic: Please Help! HostGator - Verification Requested  (Read 865 times)

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I just hosted my domain name with HostGator today and after they have deducted the cash from my MasterCard and they sent me the following:

Thank you for your order with HostGator.com!
    Shared Plan:        Baby
    Your Control Panel: xxxxxxxxxxxxxxxxxx
    Username:           xxxx
    Domain:             You are not allowed to view links. Register or Login
    Password:           xxxx
    1st Nameserver:     xxxxx
    2nd Nameserver:  xxxx   
    Server IP:          xxxxxx


Then, after some minutes they sent me another email which says,
Hello,

Thank you for your order with HostGator.com!

In order for us to continue with the account setup, please respond to this ticket with a scanned copy of a Photo ID such as as a passport, or drivers license. In addition to a photo ID, please include a scanned copy of the credit card that was used in your account purchase  (assuming you purchased a hosting account with a credit card). For security purposes you can mask off all the digits of the card number except for the last 4 digits.

We sincerely appreciate your cooperation here, and look forward to working with you.

Thank you,
HostGator.com Sales Team

My problem now is that i don't have neither the passport nor drivers license. I only have my company ID CARD.

Please house, what can i do because i can't have access to the account.


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Re: Please Help! HostGator - Verification Requested
« Reply #1 on: Apr 21, 2013 »
+1
Do not be scared. Hostgators are humans not robots.
I recently got an account with them and when they asked me, I used my voter's card. Do you have a voter's card?
If you don't, you can use your company I.D card and just explain things to them.
For myself even, I wasnt sure they were going to collect my voters card because my licence has been pending renewal for a while now.
Just try your comany ID card if you don't have a voters card and if they say they won't accept it, then let the house help you!
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Re: Please Help! HostGator - Verification Requested
« Reply #2 on: Apr 22, 2013 »
+1
I'm sure your company's iD will be accepted.

Just to butress my point further, and that of Yungcheda, Monsieur Eromosele talked extensively about this kind of scenerio in one of the chapters in the library book - precisely Page 37, lesson 5 of the NG44 Library books.

Below is an excerpt.
Cheers!


Quote
When doing your own verification, take examples from our replies shown in the
exchange and try to change or rephrase the words that we used so that you can use
our replies as a template for your own verification responses.
1. Hostgator Says:
Hello,
Thank you for your order with HostGator.com!
In order for us to continue with the account setup, please respond to this ticket with a scanned
copy of a Photo ID such as as a passport, or drivers license. In addition to a photo ID, please
include a scanned copy of the credit card that was used in your account purchase (assuming you
purchased a hosting account with a credit card). For security purposes you can mask off all the
digits of the card number except for the last 4 digits.
We sincerely appreciate your cooperation here, and look forward to working with you.
2. We attached the photo ID and Card scans and then Reply:

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Re: Please Help! HostGator - Verification Requested
« Reply #3 on: Apr 22, 2013 »
+1
Dear All,

Having a means of identification should be taking serious by all since online businesses on many occasions require identification.  Three acceptable means of identifications are:

1.  International Passport
2.  Driver's Licence and
3.  National Identity Card.

Nos. 1 & 2 above involved money but No. 3 is obtainable free of charge.  Any of the above three is also acceptable by the bank to open any form of bank account including Domiciliary Account.

A stitch in time saves nine.

@ La.Nicholas -  You should try your company's Identity Card as you have been advised but if it is not accepted, then you just have to go for No. 3 above without any further delay.

Best regards,

Aare MacFally 
Knowledge Is Power – Seek For It

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Re: Please Help! HostGator - Verification Requested
« Reply #4 on: Apr 22, 2013 »
0
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Dear All,

Having a means of identification should be taking serious by all since online businesses on many occasions require identification.  Three acceptable means of identifications are:

1.  International Passport
2.  Driver's Licence and
3.  National Identity Card.

Nos. 1 & 2 above involved money but No. 3 is obtainable free of charge.  Any of the above three is also acceptable by the bank to open any form of bank account including Domiciliary Account.

A stitch in time saves nine.

@ La.Nicholas -  You should try your company's Identity Card as you have been advised but if it is not accepted, then you just have to go for No. 3 above without any further delay.

Best regards,

Aare MacFally 
Thanks Yungcheda, Zalmanar & Aare. I lost my National ID some years back and i have applied for another one at Ikeja LGA, Lagos since 5 years ago, but it's not ready till now.
But anyway i have sent them my comany's ID and they haven't reply me.
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Re: Please Help! HostGator - Verification Requested
« Reply #5 on: Apr 25, 2013 »
0
What again can i do for Hostgator to confirm me? they are keep on asking to provide and provide. After i have sent them My company ID Card and the scanning of the ATM Card.

They replied as:
Hello Nicholas,

Thank you for sending the requested documentation. We appreciate you taking the time to verify with us.

However, we still need a scan of your government-issued identification. We can not accept the work ID for verification.

This can be a driver's license, passport, or any other form of government-issued identification such as a Voter's ID card, Postal ID card, or a PAN card.

Please be sure the scan is clear and large enough for us to read the name.

If you wish to cover you driver's license number, or social security number, we can allow it. We need to be able to see the expiration date, the name, and of course

the picture.

In addition, because the card used is a virtual card(for electronic/Internet use only), we would like to request a screen shot of the card's online account management page showing the last four digits of the card number, the URL of the page and your name. If the last four digits of the card number are not available, then please make sure the name and the transaction are visible. Feel free to block out all numbers except for the last four digits.

You can obtain a screen shot by logging into your credit card's website and viewing your account information. Your name and the last four digits of the card's number must be visible. In addition, please include the URL of your online banking site in the screen shot. Take the screen shot by pressing the PrtScn (print screen) key on your keyboard, then open Paint (or another image editing program) and press Ctrl-V to paste it; then save it as a jpg file. You can cover any personal information in Paint.

If the online statement is not available, then we can accept any of the following:
-An ATM receipt showing your name (if available) and the last four digits of your card number
-A printed statement from the bank showing your name and the last four digits of your card number
-A printed statement from your bank showing your name and the billing transaction confirming the payment authorization from Hostgator
-A receipt for the purchase of the card (If it's prepaid) showing the last four digits of the card number
-A receipt for adding funds to the card showing your name and the last four digits of your card number

We apologize for the extra security steps, but we wish to ensure the security of the card holder as well as protect ourselves from fraudulent activity. Please provide us with the above information at your earliest convenience. Thank you for your patience and cooperation.
Sincerely,



Then, I try to find the following information and sent it to them.

1. My Voter's ID card

2. The document given to me by Guaranty Trust Bank when i received the ATM Card, which shows my name, bank account number and my ATM Card number at the right hand side of the document, because the ATM Card was given to me free when i started banking with Guaranty Trust Bank.

3. My Deposit Slip to the same bank account.

4. The statement of account i collected from Guaranty Trust Bank.



Then, they replied again as:

Hello Nicholas,

Thank you for responding to our e-mail. We appreciate you taking the time to do so.

Unfortunately, we will be unable to use the screen shot that you have sent us for verification purposes.

In order to get your account verified we would ask that you send in one of the following...

A screen shot of your credit cards online account management page. This screen shot will need to show the credit card holder's name, the last 4 digits of the credit card, and/or the HostGator transaction.

-An ATM receipt showing your name (if available) and the last four digits of your card number
-A printed statement from the bank showing your name and the last four digits of your card number
-A printed statement from your bank showing your name and the billing transaction confirming the payment authorization from Hostgator
-A receipt for the purchase of the card (If it's prepaid) showing the last four digits of the card number
-A receipt for adding funds to the card showing your name and the last four digits of your card number

Please respond to this email with the requested documentation at your earliest convenience.

We apologize for any inconveniences that may result from this process. This extra verification is done for your security and to ensure that your order is not fraudulent.
The web hosting industry unfortunately has a high rate of fraudulent orders and this sort of verification helps us drastically reduce fraud and ensure our customers
remain secure. This is a one-time process and will not be something you will have to do in the future.
Sincerely,

what else can i do again? house please.
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Re: Please Help! HostGator - Verification Requested
« Reply #6 on: Apr 25, 2013 »
0
if I may ask, can't you access your card info online? If you can't, ask your bank what you can do to obtain a screen shot. Every virtual card has online info
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Re: Please Help! HostGator - Verification Requested
« Reply #7 on: Apr 26, 2013 »
0
@ yungcheda, did you also sent them  screen shot of your online card when ask for your own confirmation? If yes how did you do it? or what and what did you sent to them?

thanks for you responses.
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Re: Please Help! HostGator - Verification Requested
« Reply #8 on: Apr 26, 2013 »
+1
I scanned
-front and back of my card
-front and back of the teller I used to pay in money into the card account
-my voter's card
-logged into my card info online and took a screen shot of it. Check the ebook you bought for how to take a screen shot
After all that, there was no problem and hostgator has the best customer service I have seen
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Re: Please Help! HostGator - Verification Requested
« Reply #9 on: Apr 27, 2013 »
0
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I scanned
-front and back of my card
-front and back of the teller I used to pay in money into the card account
-my voter's card
-logged into my card info online and took a screen shot of it. Check the ebook you bought for how to take a screen shot
After all that, there was no problem and hostgator has the best customer service I have seen



Thanks yungcheda,

My account has been activated.
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Re: Please Help! HostGator - Verification Requested
« Reply #10 on: Apr 27, 2013 »
+1
Wow!!! I am so happy for you!!!!
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Re: Please Help! HostGator - Verification Requested
« Reply #11 on: Apr 27, 2013 »
0
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Wow!!! I am so happy for you!!!!

Thanks you are welcome!
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Re: Please Help! HostGator - Verification Requested
« Reply #12 on: Apr 28, 2013 »
0
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I scanned
-front and back of my card
-front and back of the teller I used to pay in money into the card account
-my voter's card
-logged into my card info online and took a screen shot of it. Check the ebook you bought for how to take a screen shot
After all that, there was no problem and hostgator has the best customer service I have seen



Thanks yungcheda,

My account has been activated.

@ La.Nicholas,

The good news is welcome.

Kindy ensure that you work on obtaining your acceptable Identification - International Passport, Driver's Licence and National Identity Card.

A Chief Executive like La.Nicholas should possess all the acceptable 3 forms of identification.

Best regards,

Aare MacFally
Knowledge Is Power – Seek For It

 

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